Privacy Policy


  1. Introduction
  2. The information we collect and when
  3. How we use your information
  4. Who we might share your information with
  5. How we keeping you updated on our products and services
  6. Your rights over your information
  7. How long we keep your information for
  8. Giving your reviews and sharing your thoughts
  9. Security
  10. Cookies
  11. How to contact us

1) Introduction

John Hatcher and Company Ltd operates as an agent for Fibrophos.

John Hatcher & Company Ltd is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products that communicate (online or offline) with us, over the phone, through mobile applications and website.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

2) The information we collect and when

We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR). Personal information is information about yourself that we need to be able to identify you. We collect and process your personal information to carry out our obligations in relation to any agreement or contract you have with us. The type of information that we will collect on you, and you voluntarily provide to us includes:

  • Your name
  • Address
  • Telephone number(s)
  • Email address
  • IP address (via website)

We may, in further dealings with you, extend this information to include purchases, agreements and account transactions.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in order for us to deal with you as a customer in an efficient and effective manner.

  • The legal basis for processing your data is based on performance of a contract that we will have requested at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.
  • We will not obtain or store personally identifiable information about you from our cookies.

3) How we use your information

  • Make available our products and services to you that you have requested.
  • Performance of a contract, process your orders and administer your account.
  • Help answer your questions and solve any issues you have.
  • To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about.
  • Your information will be used lawfully, fairly and in a transparent way;

4) Who we might share your information with

We may share your personal data with other organisations in the following circumstances:

  • We may share your data with third parties, including third party service providers (such as Haulage Companies) with whom we deal as part of the operation needed to perform a contract with you for products/services that you have requested/ordered.
  • Employ the services of a third party processor (PII security compliant) for dealing with certain processes necessary for the operation of the Online Order System.
  • If the law or a public authority says we must share your personal data;
  • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);

From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.

5) How we keep you updated on our products and services

We will not use your personal data for marketing purposes.

6 Your rights over your information

6.1.1) Right to Access Your Personal Information
You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 30 days from when your identity has been confirmed.

We would ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If you would like to exercise this right, please click here.

6.1.2) Right to Correction Your Personal Information
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise this right, please click here.

6.1.3) Right to Stop or Limit Our Processing of Your Data
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please click here.

6.1.4) For more information about your privacy rights
The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

7) How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and only ever retain personal information for as long as is necessary and have retention policies in place to meet these obligations. We are required under UK tax law to keep your buying information and basic personal data for a minimum of 6 years after which time it will be deleted.

8) Giving your reviews and sharing your thoughts

Not applicable

9) Security

Data security is of great importance to John Hatcher & Company Ltd and to protect your data we have put in place suitable physical, electronic and managerial security measures to safeguard and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and any other third parties who have a business need to use your data.

We take security measures to protect your information including:

  • Limiting access to our buildings to those that we believe are entitled to be there.
  • Implementing access controls to our information technology.
  • We use appropriate procedures and technical security measures to safeguard your information across all our computer systems, network, website, mobile apps and office.
  • Security measures include firewalls, anti-virus software and password protection.

10) Cookies

This website uses cookies – these are small text files that are placed on your device to help this website to provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Google Analytics

This website sets “first party” cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about web site visitors’ but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than  Further detailed information on Google Analytics cookies can be found here.

11) How to contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email:

By Phone:
01394 274321

By post:
The Data Controller
John Hatcher & Company Ltd
Walton House
218 High Street
IP11 9DS

Thank you for taking the time to read our Privacy Policy.

This Policy was last updated on 29 November 2018